What’s your three blocks long? How will you be remembered? And that’s really so much of what’s missing for me as we get into customer experience. Customer experience was in Jeanne’s bones and it encouraged her to ask questions about how brands can create those special experiences that fuse customers to them. When he retired, there was a line of customers 3 blocks long, waiting to thank him and wish him well. Putting shoes on children’s feet and welcoming families into his store as though they were part of his family. As the owner of a local she store, he became not just a part of the community, but a part of people’s lives. Jeanne’s father set the tone for her career in customer experience. Her books provide foundational knowledge about customer experience, and her podcast, The Human Duct Tape Show, is well worth a listen! From shoes to the C-suite Her blog is second to none as a resource for aspiring CX professionals. If you’d like to learn more about Jeanne’s work, be sure to follow her on LinkedIn, where she often shares insights about customer experience and more. If the proof is in the pudding, then there is certainly no doubt why Jeanne is one of the most prominent and respected thought leaders in the world of customer experience. She has shepherded a whole new breed of leader into the marketplace prepared to lead this change through her pioneering years as a practitioner, experience coaching global leaders, her four game-changing books, and as co-founder of the Customer Experience Professional’s association.
Then since 2002, guiding over 20,000 leaders around the world to understand that improving lives should be their most important strategic vision. First, as the inaugural Chief Customer Officer at Lands’ End, Coldwell Banker, Allstate and Microsoft Corporations. Creating these deeper bonds has been Jeanne’s singular mission for over 35 years. She guides them to define, build and live the behaviors and actions that will fuse customers to them, and ultimately create deep and memorable relationships. Jeanne Bliss helps companies and people become the best version of themselves. She is truly a pioneer in this field and has spent 35 years transforming companies, where she’s led organizations to earn 98% customer loyalty rates. Jeanne Bliss has always been an important figure in the CX industry. Meet the godmother of customer experience
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